Mr. Aziz

Zain Please!

Zain is one of the Kuwaiti companies that I respect for the progress they have made in the mobile telecommunications industry, they are expanding fast and managing so many networks around different countries. So far so good, now a company like Zain with a decent mobile network is presented with a huge responsibility to provide decent and reliable services, which I can say they are mobile-wise.

It’s no secret that the whole world revolves around the Internet at this time and a company without an Internet presence is going to defeated by competitors and lose a significant amount of clients. Zain have developed a nice website for each country they operate it including it’s HQ country Kuwait, the functionality of the website is quite nice but not that straight forward, if you have never visited the website in the past you will never know what’s the difference between eeZee Fast and eeZee Cards until you check out each one independently, not a hard job to do but the whole point of having a website is to serve the company’s clients in the most efficient and easiest way and to provide services with the shortest amount of clicks, as opposed to check each one of them out and find out what it does. Overall, the site is nicely done and you will pretty much find the service you’re looking for.

It does appear that I’m coming to something negative right? Well yeah, I am. If your company’s net profit is $1.13 billion dollars I think spending %0.00001 of them on your online services to ensure their reliability is essential. Zain’s website is either having Network Problems or will just load the first page which should redirect you to their main page but it never does, it will keep asking you to wait until you run out of your patience, and sometimes when it does redirect you it is unbelievably slow, to the point that I close the window and forget about it.

I’m not doubting Zain’s success but their online presence is one of the factors taken into consideration when measuring their success and from my experience with their website, it is disappointing me. Zain may have a successful board of directors but definitely an unsuccessful IT department. Guys, please fix it, it’s really bad specially when we are talking about a Global company which should take in mind their moves and work is under the radar globally.